Tommy Hull

Customer Care Supervisor

HNC Construction Management, CSCS, SMSTS

Tommy’s approachable and ‘can-do’ ensures his success in the position of Aftercare Supervisor. Having worked for Ashe for a number of years Tommy has developed key relationships with our on-site delivery teams and supply-chain partners to provide excellent and timely solutions to aftercare and defects. Tommy manages the coordination and delivery of defect resolution and ultimately secure effective and efficient results to any aftercare requirements. Tommy is a key point of contact for clients post completion and his friendly manor provides an open and honest platform to clients ensuring they receive a final product that exceeds expectations.

  • Role & Responsibilities

    • Completing defects works at the post completion. • Liaising with subcontractors following practical completion for a speedy completion of any works. • Dealing with client complaints. • Attending to latent defects. • Attending to all general carpentry and/ or making good requirements of the company. • Managing sub contract works to ensure they are working effectively, efficiently and safely in accordance with their RAMS • Inspecting works undertaken by others and reporting quality and conformance of construction/works • Maintaining weekly record of defect clearance, work diary, photos if deemed applicable etc. • Requisitioning plant and material via the Buying Department

  • Memorable Achievement

    Winning the league for Kettering Town Football Club, in front of an attendance of 3000 spectators.

Ashe Employee

Career Highlights

Working on Ashe’s biggest ever construction project at the time (Park Place Plaza). It was a big challenge as there were 202 apartments, which meant there were 202 clients. I had to meet each clients individual expectations, which was difficult at times, but now I feel it has given me a great deal of experience. This job ultimately has taught me to be calm and collected and to maintain a professional approach when working with different end users needs and expectations.