Customer Care Director
MCIOB, BSc Construction Management, BEng Civil Engineering
Role & Responsibilities
As head of the Aftercare team Neil’s involvement in the project begins 6-8 weeks prior to handover. Neil deals with defects that arise during the Rectification Period and manages Ashe’s dedicated Aftercare team in dealing with these issues. Neil and the Aftercare Team work to collate a defects list from practical completion and identify the outstanding issues. These defects are incorporated into lists raised during the Rectification Period, with latent defects also added. As part of the Aftercare process Neil contacts the client at least every 3 months for feedback on their status and to keep the client informed of Ashe’s progress. Neil also holds fortnightly meetings with his Aftercare Team to review defects and meets with the senior management team each month to feedback corrective action initiatives to minimise the risk of defects re-occurring.
I played tennis at national level, as a junior, and won several tournaments such as; Cambridgeshire Open champion U18. I’ve continued to play county tennis at both junior and senior level and have also enjoyed teaching my children to play in recent years.